Privacy Policy

1. Who we are

This website is operated by The Brighton Wellness Review Ltd ("we", "us", "our"), a company registered in England and Wales.

Company name	The Brighton Wellness Review Ltd
Company No.	15248739
VAT No.	GB 402 1984 31
Registered address	14 Western Road, Brighton, BN1 2EW, United Kingdom
Email (Data Controller)	info@energlowpure.world
Telephone	+44 20 3948 1100

We are the Data Controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO).

2. The legal framework

This Privacy Policy is written in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The Privacy and Electronic Communications Regulations 2003 (PECR)

3. What personal data we collect

We may collect the following categories of personal data:

• Order data: full name, telephone number, delivery address, order details, when you place an order through the website.
• Contact data: name, email address, message content, when you submit a contact form.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, including pages visited, time spent, referral source, and interactions.
• Cookie data: see Section 7 and our Cookie Policy.

We do not collect special category data (health, biometric, genetic data) as a matter of course. We ask that you do not share sensitive health information in contact forms or order notes.

4. How we collect your data

We collect data through:

• Order forms on this website (direct submission).
• Contact forms (direct submission).
• Automated technologies: cookies, server logs, and analytics tools when you browse the site.

5. Purposes and legal bases for processing

Purpose	Data used	Legal basis (UK GDPR Art. 6)
Processing and fulfilling your order	Name, telephone, address, order details	Art. 6(1)(b) - performance of a contract
Responding to enquiries	Name, email, message	Art. 6(1)(b) - pre-contractual steps; or Art. 6(1)(f) - legitimate interests
Sending order confirmation by phone	Telephone number	Art. 6(1)(b) - performance of a contract
Website analytics (with consent)	Technical data, usage data, cookies	Art. 6(1)(a) - consent
Advertising / remarketing (with consent)	Cookie identifiers, usage data	Art. 6(1)(a) - consent
Legal compliance and record-keeping	Order data, correspondence	Art. 6(1)(c) - legal obligation
Fraud prevention and site security	Technical data, IP address	Art. 6(1)(f) - legitimate interests

6. Data sharing and third parties

We do not sell your personal data. We may share data with:

• Delivery and fulfilment partners - solely to fulfil your order (name, address).
• Payment processors - where card payment is taken on delivery.
• Google LLC - for Google Analytics and Google Ads (where you have consented). Google operates under Standard Contractual Clauses for UK-US data transfers. See Google's Privacy Policy.
• IT and hosting providers - who process data on our behalf under data processing agreements.
• Law enforcement or regulatory authorities - where required by law.

All third-party processors are subject to contractual obligations consistent with UK GDPR.

7. Cookies

We use cookies and similar tracking technologies. Consent for non-essential cookies is obtained via our cookie banner before any non-essential cookies are set. For full details, see our Cookie Policy.

We implement Google Consent Mode v2. Analytics and advertising cookies are only activated after you give explicit consent.

8. International data transfers

Some of our third-party service providers (including Google) are based outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses approved by the ICO.

9. Data retention

• Order data: retained for 7 years for accounting and legal compliance purposes.
• Contact enquiries: retained for 2 years from the date of last correspondence.
• Analytics data: retained in Google Analytics for up to 14 months (or as set in our GA property).
• Cookie consent records: retained for 12 months.

10. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access - to request a copy of the personal data we hold about you.
• Right to rectification - to request correction of inaccurate data.
• Right to erasure ("right to be forgotten") - to request deletion of your data where there is no legitimate reason for us to continue processing it.
• Right to restriction of processing - to request that we restrict processing of your data in certain circumstances.
• Right to data portability - to receive your data in a structured, machine-readable format.
• Right to object - to object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decision-making - we do not carry out automated decision-making or profiling with legal or significant effects.
• Right to withdraw consent - where processing is based on consent, you may withdraw it at any time (including via the cookie settings on this site). Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact us at: info@energlowpure.world with the subject line "Data Rights Request". We will respond within one calendar month.

11. Right to lodge a complaint

If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113
• Post: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We would appreciate the opportunity to address your concern directly before you contact the ICO.

12. Children's data

Our website and products are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it.

13. Links to third-party websites

Our site contains links to external websites (NHS, NICE, EFSA, etc.). We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be notified via a prominent notice on the website.

15. Contact

For any privacy-related queries:

The Brighton Wellness Review Ltd
14 Western Road, Brighton, BN1 2EW, United Kingdom
Email: info@energlowpure.world
Tel: +44 20 3948 1100